Energy at Home

LEAD AGENCY: Bath and North East Somerset Council (Housing Services, Corporate Sustainability, Public Health)
OTHER PARTNERS: Sirona Care and Health, Clinical Commissioning Group (CCG), Centre for Sustainable Energy (CSE), Eco Residential, WE Care & Repair (WE C&R)
PROJECT SUMMARY: The Energy at Home scheme provides an advice, assessment and energy efficiency installation programme for all Bath and North East Somerset residents.  Two contractors deliver it: the Centre for Sustainable Energy (CSE) who manages the advice service, and Eco Residential, the delivery partner.  By working closely with health professionals, we target those at risk of fuel poverty and cold related illness to deliver affordable warmth measures.

Eligible households come to Energy at Home through several routes:

  • Referrals directly from health professionals, in particular the local health and social care partnership’s Active Ageing, multi‐disciplinary teams working with GP clusters, health visitors and midwives.  Information about the referral process and grants has been passed on to individuals working within these teams and will continue.  We have made available a smartphone app for health professionals and a website contact form to provide a simple, secure and quick referral route, in addition to the freephone advice line available to all.
  • The Energy at Home advice service publicised by the existing public marketing campaign ‐  a comprehensive programme includes adverts, press releases, magazine articles, postcard mail‐outs, tweets, leaflets, scaffolding banners and a dedicated website.
  • Targeted marketing at households identified as potentially eligible for grants by segmenting existing local authority and customer data to generate modelled Lower Super Output areas and postcode areas.
  • Referral from a frontline agency e.g. WE Care & Repair, the council’s one‐stop shop and community groups via the Energy at Home website.  Information about how to make referrals, through ‘The Hub’ section of the website, has been and will continue to be promoted to networks such as the Energy at Home stakeholder forum, local affordable warmth action group and the community energy forum

The advice service takes customers’ calls, or call them if it is a referral.  They provide free advice on all fuel poverty and energy related issues and discuss potentially suitable measures and grants.  Individuals and households likely to be eligible will be flagged before referral to housing services and Eco Residential.  Eco Residential will arrange an EPC assessment. An environmental health officer (EHO) visits to assess eligibility for the grant or other assistance, and identify and address excess cold and other housing hazards. The EHO will agree with the householder how to proceed, and if eligible, Eco Residential will quote and, after value‐for money checks, they or their sub‐contractors deliver the work.   Following installation a second SAP rating will be taken and a further advice visit undertaken by an EHO with appropriate energy efficiency advice training, in order to ensure that households fully benefit from the works delivered.

REGION IN WHICH PROJECT WILL BE DELIVERED: South West
LOCAL AUTHORITY AREA/KEY LOCATIONS IN WHICH PROJECT WILL BE DELIVERED: Bath and North East Somerset
DETAILS OF MEASURES INSTALLED: Eligible individuals will benefit from heating and/or insulation measures as required.
ELIGIBLE HOUSEHOLDS ASSISTED
NEA GRANT WITH MATCH FUNDING MATCH TOTAL
50 7 57
Published on 08-11-2016
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