Boilers on prescription
Worcestershire County Council
Warwickshire County Council, Solihull Metropolitan Borough Council. Referral partners: Act on Energy (local energy advice service), Bromsgrove and Redditch Council, Wychavon District Council, Malvern Hills District Council, Worcester City Council, Wyre Forest District Council, Warwick District Council, Stratford District Council, North Warwickshire Borough Council, Nuneaton and Bedworth Borough Council, Rugby Borough Council, Warwickshire Welfare Rights
This project brought together three existing health and housing partnerships, each made up of organisations from public, voluntary and community sectors, working towards the goal of supporting residents to keep warm and well. Each partnership tested different engagement methods and targeting across their area.
Eligible households were identified by initial data mining to cross reference available data including, but not limited to, district council benefits data, numbers of individuals on disease registers by GP surgery and fuel poverty mapping. Information was provided to front line staff e.g. health workers and social workers, about the scheme so they could identify residents they were visiting who were likely to be eligible for the support. Recipients of a Disability Facilities Grant were also identified as eligible households.
Eligible households in receipt of benefits or with a long-term health condition were targeted via direct mailing from a local authority housing officer, GP surgery or other trusted community figure. The project generated referrals from frontline staff to Act on Energy (local energy advice charity) as well as through direct contact with advisors at flu vaccination clinics.
On receipt of the initial referral (or after initial contact is made by individuals responding to direct mails) the household received a telephone call within two working days, which included an initial assessment of need to prepare the advice worker to carry out a home visit, which was booked during the same phone call. During the home visit the householder/property was assessed (including EPC) and householder was given energy advice. The householder was informed of outcomes and opportunities for works/switching etc. A referral was made for works and if appropriate onward referral to other agencies i.e. benefit check service, home fire safety check, handyperson service. Installation took place, and on completion of works, advice was given on how to use new equipment and a revised EPC score was given. A three-month check was made with the household and feedback requested, including health status assessment.
Local authority/key area location delivery area:
Worcestershire: Bromsgrove, Malvern, Redditch, Worcester, Wychavon, Wyre Forest, Warwickshire: Warwick district, Rugby, Stratford-upon-Avon, Nuneaton and Bedworth, North Warwickshire, Solihull
Details of measures installed:
Eligible individuals benefited from heating and/or insulation measures as required
ELIGIBLE HOUSEHOLDS ASSISTED
NEA grant with GAP funding
Published on 10-02-2017